Privacy Policy

"Personal information" refers to information that identifies or can reasonably be linked to you. It does not include anonymized or de-identified data. Depending on your interaction with the Services, we may collect the following:

• Contact information: Name, billing address, shipping address, phone number, email.
• Financial information: Payment card details, financial account information, transaction data, and payment confirmations.
• Account information: Username, password, security questions, preferences, and settings.
• Transaction and usage information: Items viewed, added to cart, purchased, returned, exchanged, or canceled.
• Communications: Messages, inquiries, or support requests sent to us.
• Device information: IP address, device type, browser, operating system, and network connection.
• Other usage information: How you interact with the Services and navigate the website.

We collect personal information through:

• Directly from you: When you create an account, make purchases, contact customer support, or otherwise provide information.
• Automatically: Through cookies, tracking technologies, and your interaction with the Services.
• From service providers: Third-party providers engaged to operate or support parts of our Services.
• From partners or third parties: Where applicable and legally permissible.

We may use personal information to:

• Provide, tailor, and improve Services: Process payments, fulfill orders, manage accounts, facilitate returns/exchanges, recommend products, and send account notifications.
• Marketing and promotions: Send marketing communications and display personalized advertising online.
• Security and fraud prevention: Protect accounts, detect fraud, and ensure secure transactions.
• Communications: Respond to inquiries and provide customer support.
• Legal compliance: Fulfill legal obligations, respond to law enforcement or legal requests, and enforce our policies.

We may share personal information with:

• Service providers: Shopify, payment processors, cloud storage, shipping, analytics, IT, and customer support providers.
• Business and marketing partners: To provide targeted advertising or promotional communications.
• With consent or direction: As authorized by you or required to fulfill orders.
• Affiliates or corporate group entities for operational purposes.
• Legal and business transactions: Mergers, acquisitions, bankruptcy, or legal obligations.

The Services are hosted and powered by
third party software, which may process your personal information as described in their Privacy Policy. Third party software may use information from your interactions with other merchants to provide enhanced services.

Our Services may contain links to third-party websites. We are not responsible for the privacy or security practices of these sites. You should review their privacy policies separately.

The Services are not intended for children under 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided information, contact us to request deletion.

We use reasonable measures to protect your personal information but cannot guarantee perfect security. Information retention depends on business needs, legal obligations, and dispute resolution.

Depending on your jurisdiction, you may have rights to:

• Access / Know: Request access to personal information we hold.
• Delete: Request deletion of personal information.
• Correct: Request correction of inaccurate information.
• Portability: Request a copy of your information or transfer it to a third party.
• Manage communication preferences: Opt out of marketing emails at any time.

Requests can be made via support@tomolife.store. Verification of identity may be required. We will not discriminate for exercising these rights.

Your personal information may be transferred, stored, and processed outside your country. For transfers outside the AU, we rely on recognized transfer mechanisms like Standard Contractual Clauses.

We may update this Privacy Policy from time to time. Updates will be posted on this website with the "Last Updated" date.

For questions or to exercise your privacy rights:

Email: support@tomolife.store

Address: 79 Sunshine Road, West Footscray, VIC 3012, Australia