Shipping policy

Tomo:Life -Shipping & Return Policy

Shipping Policy

Processing Time

  • Orders are processed within 1 – 3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Methods & Delivery Times

  • Standard Shipping: 3–10 business days
  • Express Shipping: 1–3 business days
  • International Shipping: 7–21 business days (varies by country)

Shipping Costs

  • Calculated at checkout based on product weight, destination and shipping method.
  • Free shipping promotions may apply during special events.

Tracking

  • All parcels include tracking numbers provided once the order is dispatched.

Address Responsibility

  • Customers must ensure all shipping details are accurate.
  • Tomo:Life is not liable for delays or lost parcels due to incorrect addresses.

Delivery Delays

  • External factors such as customs checks, weather, or courier issues may delay delivery.
  • Tomo:Life is not responsible for delays once the parcel is with the courier.

Lost or Missing Packages

  • If a parcel shows Delivered but is not received, contact the courier first.
  • Tomo:Life will assist with investigations; refunds or replacements depend on courier results.

 

Return Policy

Eligibility for Returns

  • Returns are accepted within 14 days of delivery.
  • Items must be unused, unworn, and in original packaging (including tags).

Non-Returnable Items

  • Sale items, clearance merchandise, or limited-edition drops are final sale.
  • Items damaged due to misuse or customer handling are not eligible.

Return Process

  1. Contact Tomo:Life with your order number and reason for return.
  2. We will provide a return label or return instructions (depends on location).
  3. Once the item is received and inspected, a refund or store credit will be issued.

Return Shipping Costs

  • Return shipping fees are the customer’s responsibility, unless the product arrived damaged or incorrect.

Damaged or Wrong Items

  • Report any damaged, faulty, or incorrect items within 48 hours of delivery.
  • Provide photos of the product and packaging.
  • We will arrange a replacement or refund depending on stock availability.

Refunds

  • Refunds are processed to the original payment method within 3 – 7 business days after approval.
  • Shipping fees are non-refundable.