TRUZ Woopy Flat Fur Doll Diamond Edition

Processing Time

• All orders are processed within 1 – 3 business days after payment is confirmed.
• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Methods

• Standard Shipping (3 – 5 business days)
• Express Shipping (1–3 business days)
• International Shipping times vary by destination (7–21 business days)

Shipping Rates

• Calculated at checkout based on product weight, destination, and selected shipping method.
• Free shipping may apply during promotions or for minimum spend thresholds.

Tracking Information

• All orders include tracking numbers once dispatched.
• Tracking details will be emailed or messaged to the customer automatically.

Address Accuracy

• Customers are responsible for providing accurate shipping details.
• Tomo:Life is not liable for delayed or lost orders caused by incorrect addresses.

Delivery Delays

• Delivery times may vary due to customs checks, weather conditions, courier delays or peak seasons.
• Tomo:Life is not responsible for shipping delays once the parcel has been handed to the courier.

Lost / Missing Packages

• If a package is marked as delivered but not received, customers must contact the courier first.
• Tomo:Life will assist with claims, but replacements/refunds depend on courier investigation results.

International Orders

• Customs fees, duties, or taxes (if applicable) are the customer’s responsibility.
• Please check your local customs regulations before placing an order.

Damaged Parcels

• If items arrive damaged, notify Tomo:Life within 48 hours with photos of the parcel and product.
• We will arrange a replacement or refund depending on stock availability.

Order Changes

• Address or order changes can only be made before the order ships.
• Once dispatched, no modifications can be made.

For more information contact: support@tomolife.store

Tomo:Life -Shipping & Return Policy

📦 Shipping Policy

Processing Time

• Orders are processed within 1 – 3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
  

Shipping Methods & Delivery Times

• Standard Shipping: 3–10 business days
• Express Shipping: 1–3 business days
• International Shipping: 7–21 business days (varies by country)

Shipping Costs

• Calculated at checkout based on product weight, destination and shipping method.
• Free shipping promotions may apply during special events.

Tracking

• All parcels include tracking numbers provided once the order is dispatched.
  

Address Responsibility

• Customers must ensure all shipping details are accurate.
• Tomo:Life is not liable for delays or lost parcels due to incorrect addresses.

Delivery Delays

• External factors such as customs checks, weather, or courier issues may delay delivery.
• Tomo:Life is not responsible for delays once the parcel is with the courier.

Lost or Missing Packages

• If a parcel shows Delivered but is not received, contact the courier first.
• Tomo:Life will assist with investigations; refunds or replacements depend on courier results.

🔄 Return Policy

Eligibility for Returns

• Returns are accepted within 14 days of delivery.
• Items must be unused, unworn, and in original packaging (including tags).

Non-Returnable Items

• Sale items, clearance merchandise, or limited-edition drops are final sale.
• Items damaged due to misuse or customer handling are not eligible.

Return Process

1. Contact Tomo:Life with your order number and reason for return.
2. We will provide a return label or return instructions (depends on location).
3. Once the item is received and inspected, a refund or store credit will be issued.

Return Shipping Costs

• Return shipping fees are the customer’s responsibility, unless the product arrived damaged or incorrect.

Damaged or Wrong Items

• Report any damaged, faulty, or incorrect items within 48 hours of delivery.
• Provide photos of the product and packaging.
• We will arrange a replacement or refund depending on stock availability.

Refunds

• Refunds are processed to the original payment method within 3 – 7 business days after approval.
• Shipping fees are non-refundable.