Eligibility for Returns

We accept returns within 14 days of delivery for eligible items. To qualify for a return, items must be:

• Unused, unworn, and in original condition
• Returned in original packaging, including tags where applicable

Returns requested outside the 14-day window will not be accepted.

Non-Returnable Items

The following items are not eligible for return:

• Sale or clearance items
• Limited-edition or promotional drops
• Items damaged due to misuse, wear and tear, or customer handling

Change of Mind Returns

Change-of-mind returns are accepted if the item meets the eligibility criteria above. Customers are responsible for return shipping costs for change-of-mind returns.

Return Process

To initiate a return, please contact TomoLife Store with:

• Your order number
• Reason for return

We will provide return instructions or a return label where applicable (depending on location). Once the item is received and inspected, an approved refund or store credit will be issued.

Return Shipping Costs

• Return shipping costs are the responsibility of the customer
• If an item arrives damaged, faulty, or incorrect, return shipping will be covered by TomoLife Store
• Original shipping fees are non-refundable.

Damaged, Faulty, or Incorrect Items

If you receive an item that is damaged, faulty, or incorrect:

• Notify TomoLife Store within 48 hours of delivery
• Provide clear photos of the item and packaging

We will assess the issue and arrange a replacement or refund, subject to stock availability.

International Returns

For international orders:

• Customers are responsible for return shipping costs
• Customs duties, taxes, or import fees are non-refundable
• Delivery times for returns may vary due to customs processing

Contact Us

For return-related enquiries, please contact: support@tomolife.store

Refund Eligibility

TomoLife Store offers a 30 - day return window from the date you receive your item.

To be eligible for a refund, items must:

• Be in the same condition as received (unused, unworn)
• Include all tags and original packaging
• Be accompanied by a receipt or proof of purchase

Items returned outside this window or not meeting these conditions may not be accepted.

How to Request a Refund

To start a return or refund:

1. Contact us at support@tomolife.store with your order number and reason for return.
2. Once approved, we will provide:

• A return shipping label (where applicable)
• Instructions on how and where to send your package

Note: Items sent back without prior authorization will not be accepted.

Return Address: 79 Sunshine Road, West Footscray, Victoria 3012, Australia

Damaged, Faulty, or Incorrect Items

Please inspect your order upon delivery.
If you receive a damaged, faulty, or incorrect item, contact us immediately at support@tomolife.store with photos of the item and packaging. We will assess the issue and arrange a replacement or refund depending on stock availability. Terms and conditions apply.

Exceptions / Non Returnable Items

The following items are not eligible for refunds:

• Perishable goods (food, flowers, plants)
• Custom or personalized products
• Personal care items (beauty, hygiene products)
• Hazardous materials, flammable liquids, or gases
• Sale items and gift cards

If you are unsure about a specific item, please contact us before placing a return.

Exchanges

To exchange an item, the fastest method is:

1. Return your original item (as per the process above)
2. Make a new purchase for the desired item once your return is approved

Refund Processing

Once your return is received and inspected, we will notify you of the approval status.
Approved refunds will be automatically issued to the original payment method within 10 business days.

Please note that processing times may vary depending on your bank or credit card provider.
If more than 15 business days have passed since approval and you have not received your refund, contact us at support@tomolife.store.

Eligibility for Exchanges

Exchanges are accepted within 14 days of delivery.
To be eligible for an exchange, items must be:

• Unused, unworn, and in original condition
• Returned in original packaging, including tags where applicable

Requests made outside the 14 - day period may not be accepted.

Non-Exchangeable Items

The following items cannot be exchanged:

• Sale or clearance items
• Limited-edition or promotional drops
• Items damaged due to misuse, wear and tear, or customer handling

Exchange Process

To request an exchange, please contact TomoLife Store with:

• Your order number
• The item you wish to exchange
• The replacement item requested (subject to availability)

We will provide exchange instructions or a return label where applicable (depending on location).
Once the original item is received and inspected, the replacement item will be dispatched. Exchanges are not guaranteed.

Exchange Shipping Costs

• Customers are responsible for return shipping costs for exchanges
• TomoLife Store will cover shipping costs for the replacement item only if the exchange is due to a damaged, faulty, or incorrect item

Original shipping fees are non-refundable.

Damaged, Faulty, or Incorrect Items

If an item arrives damaged, faulty, or incorrect:

• Notify TomoLife Store within 48 hours of delivery
• Provide clear photos of the product and packaging

We will arrange a replacement or alternative resolution subject to stock availability.

International Exchanges

For international orders:

• Customers are responsible for return shipping costs
• Any customs duties, taxes, or import fees are non-refundable
• Exchange delivery times may vary due to customs clearance

Stock Availability

All exchanges are subject to stock availability.
If the requested replacement item is unavailable, customers may choose:

• A refund, or
• Store credit

Contact Us

For exchange-related enquiries, please contact: support@tomolife.store