Yes! We ship anywhere in Australia and New Zealand. Free shipping is available for orders over $150 AUD within Australia. Shipping costs for New Zealand are calculated at checkout.

Australia 3 - 10 business days and New Zealand 7 - 21 business days. Delivery times may vary due to location, customs checks, courier delays or peak periods.

Yes. All orders include a tracking number once dispatched. Tracking details will be emailed or messaged automatically.

We accept major credit and debit cards. Payment is required at the time of purchase.

Yes. Returns and exchanges are accepted within 14 days of delivery (some promotions or special items may vary). Items must be unused, unworn, and in their original packaging, including tags. Certain items like sale merchandise or gift cards are non-returnable.

Contact us at support@tomolife.store with your order number and reason for return/exchange. We will provide instructions and a return label if applicable.

Yes! Pre-orders are available for upcoming albums, merchandise, and special edition releases. Delivery will occur after the official release date.

Yes! We regularly restock popular items. Sign up for our newsletter to receive updates on restocks and new arrivals.

You can reach us via [Email: support@tomolife.store] or [Phone: +61370428259] or visit our Contact Page: https://tomolife.store/pages/contact for more information.

Absolutely. All items sold on TomoLife Store are officially licensed K-pop merchandise.

If your package is lost, contact the courier first. TomoLife will assist with claims. If your items arrive damaged, notify us within 48 hours with photos. We will arrange a replacement or refund depending on stock availability. Terms and Conditions Apply.